Have you ever thought that customizing some of the Exchange Server non-delivery reports can reduce the number of IT support calls and help end users find out what is going wrong and whether they have to call for support or they can handle the problem on their own?
Let's say you have limited your Exchange users from sending out emails larger than 5MB in size. Now, when users send emails larger than 5MB they receive a non-delivery report with an error code and some odd text from the users standpoint! At best the user calls for support and at worst she ignores the report and assumes that all emails have been delivered! So, customizing the non-delivery report and replacing a friendly report with some instructions to scatter attachments into different emails would be a nice option IF IT WAS SUPPORTED UNDER MICROSOFT EXCHANGE SERVER!
In the last few days I spent a lot of time looking for a way to customize Exchange NDRs and couldn't find any resolution through Microsoft Online Support and searching the web. Finally someone from Microsoft PSS reached my post at Microsoft's newsgroup :
There is currently no functionality built into Microsoft Exchange that allows you to modify the text of an NDR.
Labels: Mail Server, Microsoft Exchange, Windows