Enterprising the Instant Message

The study found that the three leading uses of IM were not for customer or partner facing communications. The top three uses of IM in the enterprise noted by respondents were, casual intra-company communication, personal use and presence awareness.

We can not see any customer-partner relationship on the list! But still worth to implement internal IM solutions like Microsoft "Exchange Instant Messaging Service" or "Live Communication Server" because:
1- Improves staff loyalty towards their desks!!
2- No excuses over hovering around!
3- Presence awareness
4- Instant communication
5- face-to-face communications by establishing video sessions
6- Remote collaboration through application sharing session
7- Instant remote assistance
8- Instant file transfer
9- More fun at work :D

Enterprising the Instant Message